RETURNING ORDERS

  1. FILL RETURN FORM – Return form is included in the parcel.
  2. PACK THE PRODUCT – We kindly ask you to return products in original packaging and to secure the parcel in the way that it is not going to be damaged during transport.
  1. ADD ALL DOCUMENTS – Please attach filled return form into the parcel.
  2. SEND PARCEL – Send the parcel to the address: Atelier Maciej Zień, ul. Belwederska 9, 00-761 Warszawa on your cost, in your preferred method ( courier, post). 
  3. MONEY RETURN – This process can last up to 14 days. Money return will be transferred in your bank account.

You can find more information about our return rules and cancellation law in online shop tab terms&conditions.

RETURNS

According to the Act of 30 May 2014 on the consumer rights (Journal of Laws 2014, item 827), the Client may resign from a Product bought in the shop without giving a specific reason, within 14 days from the date of delivery.

The product has to be in perfect condition, without any traces of use. All the products must be returned in their original packages. The document confirming its order (a receipt or invoice) and the form of returning order must be sent back with the product. 

The product returned must be untapped, without any traces of use. The return has to be agreed on via email. A product which does not meet the conditions mentioned above will not be accepted.

Protective masks are hygienic goods which, according to art. 38 points 5 of the Act on Consumer Rights are not refundable or exchangeable. Please, consider your purchases carefully.

The refund will be sent to the Client’s bank account within 14 working days from its delivery back to the shop.

The shop does not admit parcels paid on delivery or sent without earlier consultation.

The returning parcel ought to be sent to the following address: Atelier Maciej Zień, ul. Belwederska 9, 00-761 Warszawa.

COMPLAINTS

If, on delivery of the product, the Clients notices any discrepancies with the order: a wrong kind of product, wrong size or a defect, he/she should contact the shop to establish the conditions of processing the complaint.

Complaints concerning differences in the appearance between the ordered product and the received one, which result from the settings of the monitor, especially the differences in colours and shades, do not constitute the basis for returning the product.

Complaints concerning mechanical damage of the parcel created during shipping are processed only after a damage protocol has been signed by the addressee and the deliverer, and sent to the seller. At all times, the parcel should be checked for damage before it is collected. If the parcel is damaged, it should not be collected, and the damage protocol should be prepared in attendance of the courier. The shop should be contacted as soon as possible. The fact that the client checks the parcel on its delivery is necessary for processing the complaint, concerning the damage or theft of the parcel during shipping.

The shop does not admit parcels paid on delivery or sent without earlier consultation.